BeaconVisit

Terms and Conditions

Last updated: 27/06/2026

These Terms and Conditions set out the rules for using BeaconVisit, including our website, mobile app, calendar integrations, check-in and check-out features, reminders, escalation alerts, incident pages and related services.

BeaconVisit helps people manage safer appointments by allowing them to connect a calendar, check in to appointments, receive check-out reminders, and alert nominated escalation contacts if they do not check out when expected.

BeaconVisit is not an emergency service and does not replace calling emergency services where there is an immediate risk to life, safety or property.

Who we are

BeaconVisit is operated by Mark Dryden, trading as BeaconVisit.

Registered address: Unit 11, Warren View, Churchill, North Somerset. BS25 5AP
Contact email: support [at] beaconvisit.co.uk

In these Terms, “BeaconVisit”, “we”, “us” and “our” mean Mark Dryden trading as BeaconVisit. “You” means the person using BeaconVisit, creating an account, accessing the website, using the mobile app, or receiving access through an employer, firm or other organisation.

Acceptance of these Terms

By creating an account, using the BeaconVisit website, connecting a calendar, using the mobile app, checking in to an appointment, or otherwise using the service, you agree to these Terms.

If you do not agree to these Terms, you must not use BeaconVisit.

If you use BeaconVisit on behalf of a business, firm, employer or other organisation, you confirm that you have authority to use the service on that organisation’s behalf and to bind that organisation to these Terms where applicable.

What BeaconVisit does

BeaconVisit provides safety-support software for people attending appointments, visits or meetings away from their usual place of work or home. Depending on your account, settings and permissions, BeaconVisit may provide:

  • calendar connection features;
  • appointment review and selection features;
  • check-in and check-out features;
  • check-in and check-out reminders;
  • appointment extension options;
  • push notifications;
  • email and SMS escalation alerts;
  • incident pages for nominated escalation contacts;
  • account setup, support and administration features;
  • business account and licence management features, where applicable.

The exact features available to you may depend on your device, app version, subscription status, permissions, calendar provider, organisation settings and service availability.

BeaconVisit is not an emergency service

BeaconVisit is designed to support safer appointment workflows, but it is not an emergency service, emergency response provider, alarm receiving centre, personal security service, medical service, monitoring centre or law enforcement service.

BeaconVisit does not guarantee that harm will be prevented, that an escalation contact will receive or act on an alert, that emergency services will be contacted, or that any person will respond within a particular time.

If you believe that you, another person, or property is at immediate risk, you should contact the appropriate emergency services directly. In the United Kingdom, this will usually mean calling 999 in an emergency.

You must continue to use your own judgement, professional guidance, employer policies and normal safety procedures when attending appointments.

Your responsibilities

You are responsible for using BeaconVisit sensibly and keeping your account, device and safety settings accurate. In particular, you agree that you will:

  • provide accurate account information;
  • keep your login details secure;
  • only connect calendars that you are authorised to connect;
  • review appointments carefully before checking in;
  • check in only when you intend BeaconVisit to monitor that appointment workflow;
  • check out when the appointment has ended or when you are safe to do so;
  • use appointment extension features accurately where needed;
  • keep your escalation contact details accurate and up to date;
  • ensure your nominated escalation contacts are suitable and willing to receive alerts;
  • maintain appropriate notification, location and device permissions;
  • keep your device charged and connected where reasonably possible;
  • not rely on BeaconVisit as your only safety measure;
  • contact emergency services directly where there is an immediate risk.

BeaconVisit may not work as intended if your device is switched off, out of battery, offline, has poor signal, has notifications disabled, has location permissions disabled, has background services restricted, or if a third-party provider is unavailable.

Escalation contacts

BeaconVisit allows you to nominate escalation contacts who may receive an alert if you do not check out when expected.

If you add someone as an escalation contact, you confirm that:

  • their details are accurate;
  • they are appropriate people to contact in relation to your safety;
  • you have an appropriate basis to provide their name, email address and/or mobile number to BeaconVisit;
  • they understand that they may receive BeaconVisit safety-related alerts;
  • they understand that BeaconVisit is not an emergency service;
  • you will remove or update them if they are no longer suitable.

Escalation contacts are responsible for deciding what action, if any, to take when they receive an alert. BeaconVisit does not require escalation contacts to take any specific action and cannot guarantee that they will receive, read or respond to an alert.

Calendar connections

BeaconVisit may allow you to connect a Google or Microsoft calendar. Calendar connections are used to identify appointments that may be relevant to BeaconVisit and to support the check-in/check-out workflow.

You are responsible for ensuring that you have permission to connect any calendar account you use with BeaconVisit. You can revoke calendar access through BeaconVisit or through your calendar provider’s account settings.

Calendar integration depends on third-party providers, permissions, API availability and your account status with those providers. BeaconVisit is not responsible for failures, changes, outages, restrictions or errors caused by Google, Microsoft or any other third-party calendar provider.

Location and device permissions

BeaconVisit records location when you check in to support check-out and escalation workflows. For example, if an incident is raised, BeaconVisit may show the check-in location to nominated escalation contacts.

BeaconVisit is not intended to be a continuous tracking or workforce monitoring tool. It does not continuously track location during an appointment. Location capture is dependent on your device, permissions, operating system, accuracy and connectivity.

If you disable notifications, location permissions, background activity or other required device settings, BeaconVisit may not work as intended.

Notifications, reminders and alerts

BeaconVisit may send service notifications, including check-in reminders, check-out reminders, setup prompts, account notices and escalation alerts.

Notifications and alerts may be delayed, fail or not be delivered for reasons outside BeaconVisit’s control, including device settings, mobile network issues, app restrictions, operating system behaviour, email filtering, SMS delivery failures, third-party outages or incorrect contact details.

You must not assume that a reminder or alert has been sent, received, read or acted upon unless you have confirmed this independently.

Incident pages

If you do not check out when expected, BeaconVisit may create an incident page. This page may contain relevant information about the appointment, check-in, incident status, escalation timeline and location information.

Incident pages are intended to help nominated escalation contacts understand the context of an alert. They are not a substitute for direct communication, professional judgement or emergency services.

You must not share incident links unnecessarily or use incident pages for any unlawful, harmful, abusive or misleading purpose.

Business and employer-provided accounts

BeaconVisit may be provided to you by an employer, firm, company or other organisation. In those cases, the organisation may manage certain account, licence, setup or administration features.

If your account is provided or managed by an organisation, that organisation may have its own policies, procedures and responsibilities relating to your use of BeaconVisit. You should follow any applicable workplace, professional or organisational safety policies in addition to these Terms.

Organisation administrators may have access to certain information needed to manage the account, licences, setup status, support and safety workflow. The level of access may depend on the features enabled for that organisation.

BeaconVisit is not intended to be used by organisations as a general employee monitoring, productivity monitoring or surveillance tool.

Subscriptions, pricing and payment

Some BeaconVisit features may require a paid subscription, licence, trial or beta access. Pricing, billing frequency, renewal terms and included features will be shown before you purchase or subscribe.

Unless stated otherwise, subscription fees are charged in advance and renew automatically until cancelled.

You are responsible for providing accurate billing information and ensuring that your payment method remains valid. If payment fails, we may suspend or restrict access to paid features after giving reasonable notice where appropriate.

Prices may change from time to time. Where a price change affects an existing paid subscription, we will take reasonable steps to notify you before the change takes effect.

Trials, beta access and promotional access

We may offer trials, beta access, early access, discounted access or promotional access. These may be subject to additional conditions, eligibility criteria, feature limitations or time limits.

Beta or early access features may be incomplete, changed, withdrawn, interrupted or contain errors. You should not rely on beta features as your only safety measure.

We may end, change or restrict trial, beta or promotional access at any time where reasonably necessary.

Cancellation

You may cancel a paid subscription using the account, billing or support process made available to you. Cancellation will usually take effect at the end of the current billing period unless we tell you otherwise.

If you cancel, you may continue to have access to paid features until the end of the period you have already paid for, unless your access is ended earlier under these Terms.

We do not usually provide refunds for unused time in a billing period unless required by law or expressly stated at the time of purchase.

Consumer cancellation rights

If you are a consumer buying BeaconVisit online in the United Kingdom, you may have a legal right to cancel within 14 days of entering into the contract without giving a reason.

If you ask us to begin providing the service during the 14-day cancellation period, you may have to pay for the service provided up to the point you cancel, unless the law says otherwise.

Where BeaconVisit supplies digital content or digital services immediately, we may ask for your express consent to begin providing the service during the cancellation period and for your acknowledgement that your cancellation rights may be affected once the service has begun or has been fully performed.

To cancel under this section, contact support [at] beaconvisit.co.uk and include the email address linked to your BeaconVisit account.

Account closure and suspension

You may request account closure by contacting us or using any account closure feature we make available.

We may suspend, restrict or close your account if:

  • you breach these Terms;
  • you misuse BeaconVisit;
  • you provide false, misleading or unlawful information;
  • payment is overdue;
  • we reasonably believe your account creates a security, legal, safety or operational risk;
  • we are required to do so by law;
  • we stop providing the service or a material part of it.

Where reasonable and lawful, we will try to give notice before suspending or closing an account. However, we may act without notice where needed to protect users, escalation contacts, BeaconVisit, our systems or others.

Acceptable use

You must use BeaconVisit lawfully, responsibly and only for its intended purpose. You must not:

  • use BeaconVisit for unlawful, abusive, harmful, fraudulent or misleading purposes;
  • use BeaconVisit to harass, threaten, monitor or stalk another person;
  • add escalation contacts who have not agreed or who are not appropriate for the purpose;
  • submit false, inaccurate or malicious information;
  • attempt to gain unauthorised access to BeaconVisit or related systems;
  • interfere with the security, availability or performance of BeaconVisit;
  • reverse engineer, copy or misuse BeaconVisit software except where allowed by law;
  • send spam, malicious content or unlawful communications through BeaconVisit;
  • use BeaconVisit in a way that infringes another person’s rights;
  • test, overload or abuse escalation, email, SMS or notification systems.

We may investigate suspected misuse and take appropriate action, including suspending access, removing content, notifying affected people, contacting authorities, or taking legal action.

Privacy and data protection

Our Privacy Policy explains how we collect, use, store and share personal information. You should read the Privacy Policy before using BeaconVisit.

By using BeaconVisit, you acknowledge that personal information will be processed as described in the Privacy Policy, including account data, calendar-related data, appointment data, check-in/check-out data, location data, notification data, escalation contact data and incident data where applicable.

If you provide personal information about another person, including an escalation contact, you are responsible for ensuring that you have an appropriate basis to provide that information and that the person understands how it may be used.

Third-party services

BeaconVisit relies on third-party services to provide certain features. These may include calendar providers, authentication providers, cloud hosting providers, push notification providers, email providers, SMS providers, analytics providers and payment processors.

Third-party services may have their own terms, policies, availability limits and security practices. BeaconVisit is not responsible for third-party services that we do not control.

We may change third-party providers from time to time where reasonably necessary to operate, secure or improve the service.

Service availability and changes

We aim to provide a reliable service, but BeaconVisit may be unavailable, delayed, interrupted or degraded from time to time. This may happen because of maintenance, updates, outages, security issues, third-party failures, network issues, device restrictions or events outside our reasonable control.

We may update, change, suspend, remove or replace features where reasonably necessary. Where a change materially affects paid users, we will take reasonable steps to notify affected users.

We do not guarantee that BeaconVisit will be uninterrupted, error-free, available at all times, compatible with every device, or suitable for every appointment, workplace, profession or safety process.

Intellectual property

BeaconVisit, including its name, branding, website, app, software, design, text, features, workflows and other content, is owned by or licensed to BeaconVisit.

You are granted a limited, personal, non-exclusive, non-transferable right to use BeaconVisit for its intended purpose and in accordance with these Terms.

You must not copy, reproduce, modify, distribute, sell, lease, exploit or create derivative works from BeaconVisit unless we have given written permission or the law allows you to do so.

User content and information you provide

You remain responsible for information you provide to BeaconVisit, including account details, appointment selections, escalation contact details, support messages and any other information submitted through the service.

You confirm that you have the right to provide that information and that it is accurate, lawful and not misleading.

You grant BeaconVisit the right to use information you provide as necessary to operate, support, secure, improve and provide the service in accordance with these Terms and our Privacy Policy.

Important limitations

BeaconVisit is a safety-support tool. It is not designed to remove all risk from appointments or replace professional safety planning.

You acknowledge that BeaconVisit may be affected by:

  • incorrect calendar data;
  • incorrect appointment selection;
  • failure to check in or check out;
  • failure to extend an appointment accurately;
  • incorrect escalation contact details;
  • disabled notifications or permissions;
  • poor mobile signal or internet connectivity;
  • device battery failure;
  • operating system restrictions;
  • email filtering or SMS delivery failures;
  • third-party provider outages;
  • service maintenance or technical faults;
  • events outside our reasonable control.

You should not rely on BeaconVisit as your only means of managing personal safety.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot be excluded or limited by law.

Subject to the paragraph above, BeaconVisit is not liable for:

  • losses caused by your failure to use BeaconVisit correctly;
  • losses caused by inaccurate or incomplete information you provide;
  • losses caused by disabled permissions, device issues, connectivity issues or third-party failures;
  • losses caused by escalation contacts not receiving, reading or acting on alerts;
  • losses caused by calendar provider, email provider, SMS provider, payment provider or cloud provider issues;
  • loss of profits, sales, business, revenue, goodwill or anticipated savings;
  • business interruption;
  • indirect or consequential loss;
  • losses that were not reasonably foreseeable when you accepted these Terms.

If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable. Loss is foreseeable if it was obvious that it would happen or if, at the time you accepted these Terms, both you and BeaconVisit knew it might happen.

If you use BeaconVisit for business purposes, we will not be liable for loss of profits, sales, business, revenue, goodwill, anticipated savings, business interruption, loss or corruption of data, or indirect or consequential loss. Using BeaconVisit for business purposes, then subject to the exclusions and limitations above, our total liability to you for claims arising out of or relating to BeaconVisit will not exceed the greater of £500 or the amount paid to BeaconVisit for the affected account in the 12 months before the event giving rise to the claim.

If you use BeaconVisit as a free, trial, beta or promotional user, our liability will be limited to £100 except where the law does not allow us to limit liability.

Indemnity for business users

If you use BeaconVisit on behalf of a business, firm, employer or other organisation, that organisation agrees to indemnify BeaconVisit against losses, claims, costs and expenses arising from its breach of these Terms, misuse of BeaconVisit, unlawful use of personal information, or failure to comply with applicable workplace, safety or data protection obligations.

This section does not apply to consumers using BeaconVisit in a personal capacity.

Events outside our reasonable control

We are not responsible for failure or delay caused by events outside our reasonable control. This may include network failures, mobile outages, power failures, cloud provider issues, supplier failures, cyber incidents, natural events, industrial action, changes in law, acts of government, emergency events or other circumstances beyond our reasonable control.

Ending the service

We may stop providing BeaconVisit or any part of it. If this materially affects paid users, we will take reasonable steps to provide notice and, where appropriate, a fair refund for any paid period that cannot be used.

We may also end or restrict access immediately where required for legal, security, safety or operational reasons.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify users, such as by updating the website, showing an in-app notice or sending an email.

The “Last updated” date at the top of this page shows when these Terms were last changed.

If you continue to use BeaconVisit after changes take effect, you will be treated as having accepted the updated Terms. If you do not agree to updated Terms, you should stop using BeaconVisit and cancel any subscription.

Transfer of rights

You may not transfer your rights or obligations under these Terms to another person without our written permission.

We may transfer our rights and obligations under these Terms to another person or organisation, for example if we restructure, incorporate, sell or transfer the BeaconVisit business. Where this materially affects your rights, we will take reasonable steps to notify you.

No waiver

If we do not enforce a right under these Terms, this does not mean that we have given up that right. We may still enforce it later.

Severance

If any part of these Terms is found to be invalid, unlawful or unenforceable, the rest of the Terms will continue to apply.

Third-party rights

Except where these Terms expressly say otherwise, no person other than you and BeaconVisit has the right to enforce these Terms.

Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales, Scotland or Northern Ireland depending on where you live and your legal rights.

If you are a business user, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or relating to these Terms or BeaconVisit.

Contact us

If you have questions about these Terms, contact:

BeaconVisit
Mark Dryden trading as BeaconVisit
Email: support [at] beaconvisit.co.uk
Address: Unit 11, Warren View, Churchill, North Somerset. BS25 5AP