Support
Help for getting started, calendar connection, escalation contacts, notifications, and how we handle your data.
Getting started
Walk through setting up BeaconVisit: account registration, connecting your calendar, reviewing your daily summary, and configuring escalation contacts.
Explains check-in and check-out, appointment extensions, and what happens if you miss check-out.
Calendar connection
Your connected Google or Microsoft calendar is the source of appointments in BeaconVisit.
Covers why calendar access is needed, how appointments are identified and marked Check-in Enabled, refreshing after calendar changes, and what happens if you disconnect.
Escalation Contacts and Stages
Choose who BeaconVisit notifies if you check in but do not check out, and configure multiple stages with email or SMS at each step.
Explains timing, what contacts receive during an incident, and what they should normally do.
Privacy and data
Plain-English overview of what calendar and appointment information BeaconVisit uses, and why.
Covers check-in location capture, retention, and how your data supports check-in, check-out, and escalation without continuous tracking.
Policies
Contact support: use the same email you registered with for now. We are expanding help channels during early access.